{"id":494,"date":"2023-12-11T13:03:45","date_gmt":"2023-12-11T12:03:45","guid":{"rendered":"https:\/\/yourenglishlab.com\/faqs\/"},"modified":"2024-03-15T19:43:14","modified_gmt":"2024-03-15T18:43:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/yourenglishlab.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_825125208\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1271568510\">\n\n\t<div id=\"col-1747102858\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover image-rounded has-parallax\" id=\"banner-1881158680\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1199\" height=\"800\" src=\"https:\/\/yourenglishlab.com\/wp-content\/uploads\/FAQs-Your_English_Lab.jpg\" class=\"bg attachment-original size-original\" alt=\"Faqs Your English Lab\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-838891528\" class=\"text-box banner-layer x0 md-x0 lg-x0 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n<h1>Frequently Asked Questions (FAQs)<\/h1>\n\n<span><span><a href=\"https:\/\/yourenglishlab.com\/en\/\">Your English Lab<\/a><\/span><\/span>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-838891528 .text-inner {\n  padding: 0px 0px 0px 20px;\n}\n#text-box-838891528 {\n  width: 100%;\n}\n#text-box-838891528 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-838891528 .text-inner {\n    padding: 0px 0px 0px 30px;\n  }\n  #text-box-838891528 {\n    width: 100%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1881158680 {\n  padding-top: 300px;\n}\n#banner-1881158680 .overlay {\n  background-color: rgba(34, 34, 34, 0.5);\n}\n@media (min-width:550px) {\n  #banner-1881158680 {\n    padding-top: 400px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1271568510 > .col > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_825125208 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1352279754\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1171567800\">\n\n\t<div id=\"col-398134414\" class=\"col medium-4 small-12 large-4\"  data-animate=\"fadeInLeft\">\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/yourenglishlab.com\/en\/contact\/\" >\t<div class=\"icon-box featured-box pegado icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(85, 115, 115);\">\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 256 256\">\n  <path d=\"M216 42H40a14 14 0 0 0-14 14v128a14 14 0 0 0 14 14h59.47a2 2 0 0 1 1.71 1L116 223.2a14 14 0 0 0 24 .05L154.82 199a2 2 0 0 1 1.71-1H216a14 14 0 0 0 14-14V56a14 14 0 0 0-14-14Zm2 142a2 2 0 0 1-2 2h-59.47a14 14 0 0 0-12 6.75L129.72 217a2 2 0 0 1-3.46 0l-14.8-24.22a14.09 14.09 0 0 0-12-6.77H40a2 2 0 0 1-2-2V56a2 2 0 0 1 2-2h176a2 2 0 0 1 2 2Zm-52-80a6 6 0 0 1-6 6H96a6 6 0 0 1 0-12h64a6 6 0 0 1 6 6Zm0 32a6 6 0 0 1-6 6H96a6 6 0 0 1 0-12h64a6 6 0 0 1 6 6Z\"><\/path>\n<\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h2>Do you have any questions?<\/h2>\n<p>Ask us!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-398134414 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-398134414 > .col-inner {\n    padding: 50px 0px 80px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-141110204\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-4088298480\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4088298480-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-is-included-in-the-service?\" aria-expanded=\"true\" aria-controls=\"accordion-4088298480-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is included in the service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4088298480-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-4088298480-label\">\n\t\t\t\n<p>We make no distinction between \u201cstandard\u201d and \u201cpremium\u201d services. We modify your work by checking your text for grammar, spelling, and punctuation. In addition, we check that your sentence structure, style, and tone are of sufficient quality to ensure that your ideas are expressed clearly. Many changes typically involve relatively minor fixes to grammar, sentence length, or word choice. Generally, no major changes are made to content, structure, or style unless necessary. However, we will offer suggestions to enhance the manuscript when this is deemed appropriate. When this is the case, the authors\u2019 attention will be drawn to the corresponding issue (see below).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1064181220\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1064181220-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-type-of-comments-do-you-make-on-the-text?\" aria-expanded=\"false\" aria-controls=\"accordion-1064181220-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What type of comments do you make on the text?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1064181220-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1064181220-label\">\n\t\t\t\n<p>We leave comments on the text whenever we detect something that requires clarification or attention from the author. For example, we may ask the author to clarify the meaning of a sentence or confirm that an edit is OK. We may also make suggestions or recommendations to eliminate sentences to enhance clarity, avoid redundancy and repetition, or clarify the use of an acronym or specific term. This is all part of our service to ensure that you are consulted and involved throughout the process.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-607596718\" class=\"accordion-item\">\n\t\t<a id=\"accordion-607596718-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-modify-terminology?\" aria-expanded=\"false\" aria-controls=\"accordion-607596718-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you modify terminology?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-607596718-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-607596718-label\">\n\t\t\t\n<p>We do not usually make changes to terminology. However, if we are aware of a more widely used term (for example, some journals frequently update accepted terminology to reflect policy changes in inclusivity), then we will suggest it. In all cases, the author will make the final decision regarding terminology.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3455967681\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3455967681-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-the-cost-of-the-paper-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-3455967681-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is the cost of the paper calculated?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3455967681-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3455967681-label\">\n\t\t\t\n<p>The cost of both editing and translating documents is calculated according to a price-per-word system. Please note that if you require editing of a machine-translated document, then you must also submit the original language version. An additional 30% is added to the cost as a \u201ctranslation correction fee.\u201d This is due to the extra work incurred in consulting the original document in instances where the results of the machine translation have, for instance, generated inappropriate terminology or sentence structure.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3591605413\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3591605413-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-a-student.-are-your-services-suitable-for-me?\" aria-expanded=\"false\" aria-controls=\"accordion-3591605413-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I am a student. Are your services suitable for me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3591605413-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3591605413-label\">\n\t\t\t\n<p>Absolutely. In addition to manuscripts for submission to journals, we also offer a full editing and proofreading service for student essays, dissertations, theses, and reports.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3882792741\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3882792741-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-quickly-can-you-process-my-document?\" aria-expanded=\"false\" aria-controls=\"accordion-3882792741-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How quickly can you process my document?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3882792741-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3882792741-label\">\n\t\t\t\n<p>We aim to deliver most documents within 7-10 days, although heavier manuscripts, e.g., books or theses, will take longer. If you are in a hurry, we can provide a faster service (including a 24 or 48-h turnaround).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3351361482\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3351361482-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-guarantee-that-my-manuscript-will-be-published?\" aria-expanded=\"false\" aria-controls=\"accordion-3351361482-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you guarantee that my manuscript will be published?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3351361482-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3351361482-label\">\n\t\t\t\n<p>No. Your manuscript must go through the editorial and review process, but we can promise that your paper will not be rejected based on language issues. However, from time to time, an editor will sometimes ask for specific terminology to be modified or for certain changes to the text to aid clarity of communication. We are always happy to help with this once the manuscript has been reviewed (charges may apply).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3345102279\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3345102279-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-need-to-make-changes-to-my-paper?\" aria-expanded=\"false\" aria-controls=\"accordion-3345102279-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I need to make changes to my paper?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3345102279-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3345102279-label\">\n\t\t\t\n<p>If your journal requests any changes to the suggested language edits made by your English lab, we will amend these free of charge. If you require further assistance with editing after making changes to your manuscript in response to editorial\/reviewer suggestions regarding the content, then revision of the added material will be charged according to our standard rates. In these cases, it is standard to provide a shorter turnaround time in order to comply with the journal\u2019s resubmission deadlines.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3939405683\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3939405683-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-a-certificate-of-language-editing\/translation?\" aria-expanded=\"false\" aria-controls=\"accordion-3939405683-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I request a certificate of language editing\/translation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3939405683-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3939405683-label\">\n\t\t\t\n<p>Yes. Please ask when sending your manuscript.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1300295933\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1300295933-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-do-i-pay?\" aria-expanded=\"false\" aria-controls=\"accordion-1300295933-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When do I pay?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1300295933-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1300295933-label\">\n\t\t\t\n<p>If your work is being funded by a research grant from a university or other publicly financed organization, we appreciate that the payment process may take some time. If paying personally, we respectfully ask that you make a payment within 28 days of receiving the invoice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3872143207\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3872143207-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-pay?\" aria-expanded=\"false\" aria-controls=\"accordion-3872143207-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I pay?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3872143207-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3872143207-label\">\n\t\t\t\n<p>We accept payments made by bank transfer. We able to process electronic invoices to receive payments from Universities and other public institutions. Full payment instructions will be included on your invoice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-141110204 > .col-inner {\n  padding: 40px 0px 40px 0px;\n}\n@media (min-width:550px) {\n  #col-141110204 > .col-inner {\n    padding: 60px 0px 70px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1352279754 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section center-section\" id=\"section_1670715205\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-1738840922\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"1920\" src=\"https:\/\/yourenglishlab.com\/wp-content\/uploads\/Contacto_CTA-Your_English_Lab.jpg\" class=\"bg attachment-original size-original\" alt=\"Contacto Cta Your English Lab\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1367820224\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h2 class=\"cta-titulo\">Questions?<\/h2>\n<p class=\"cta-texto\">Please take a look at our <a href=\"https:\/\/yourenglishlab.com\/en\/faqs\/\">FAQs<\/a> and use our <a href=\"https:\/\/yourenglishlab.com\/en\/contact\/\">Contact form<\/a> to ask any further questions or <a href=\"https:\/\/yourenglishlab.com\/en\/get-started\/\">submit your document<\/a>.<\/p>\n<a href=\"https:\/\/yourenglishlab.com\/en\/get-started\/\" class=\"button secondary is-outline is-large\" style=\"border-radius:10px;\">\n\t\t<span>Get Started<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1367820224 {\n  width: 95%;\n}\n#text-box-1367820224 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1367820224 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1738840922 {\n  padding-top: 350px;\n}\n#banner-1738840922 .overlay {\n  background-color: rgba(255, 255, 255, 0.6);\n}\n#banner-1738840922 .banner-bg img {\n  object-position: 50% 70%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1670715205 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/pages\/494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/comments?post=494"}],"version-history":[{"count":4,"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/pages\/494\/revisions"}],"predecessor-version":[{"id":578,"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/pages\/494\/revisions\/578"}],"wp:attachment":[{"href":"https:\/\/yourenglishlab.com\/en\/wp-json\/wp\/v2\/media?parent=494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}