Frequently Asked Questions (FAQs)

We make no distinction between “standard” and “premium” services. We modify your work by checking your text for grammar, spelling, and punctuation. In addition, we check that your sentence structure, style, and tone are of sufficient quality to ensure that your ideas are expressed clearly. Many changes typically involve relatively minor fixes to grammar, sentence length, or word choice. Generally, no major changes are made to content, structure, or style unless necessary. However, we will offer suggestions to enhance the manuscript when this is deemed appropriate. When this is the case, the authors’ attention will be drawn to the corresponding issue (see below).

We leave comments on the text whenever we detect something that requires clarification or attention from the author. For example, we may ask the author to clarify the meaning of a sentence or confirm that an edit is OK. We may also make suggestions or recommendations to eliminate sentences to enhance clarity, avoid redundancy and repetition, or clarify the use of an acronym or specific term. This is all part of our service to ensure that you are consulted and involved throughout the process.

We do not usually make changes to terminology. However, if we are aware of a more widely used term (for example, some journals frequently update accepted terminology to reflect policy changes in inclusivity), then we will suggest it. In all cases, the author will make the final decision regarding terminology.

The cost of both editing and translating documents is calculated according to a price-per-word system. Please note that if you require editing of a machine-translated document, then you must also submit the original language version. An additional 30% is added to the cost as a “translation correction fee.” This is due to the extra work incurred in consulting the original document in instances where the results of the machine translation have, for instance, generated inappropriate terminology or sentence structure.

Absolutely. In addition to manuscripts for submission to journals, we also offer a full editing and proofreading service for student essays, dissertations, theses, and reports.

We aim to deliver most documents within 7-10 days, although heavier manuscripts, e.g., books or theses, will take longer. If you are in a hurry, we can provide a faster service (including a 24 or 48-h turnaround).

No. Your manuscript must go through the editorial and review process, but we can promise that your paper will not be rejected based on language issues. However, from time to time, an editor will sometimes ask for specific terminology to be modified or for certain changes to the text to aid clarity of communication. We are always happy to help with this once the manuscript has been reviewed (charges may apply).

If your journal requests any changes to the suggested language edits made by your English lab, we will amend these free of charge. If you require further assistance with editing after making changes to your manuscript in response to editorial/reviewer suggestions regarding the content, then revision of the added material will be charged according to our standard rates. In these cases, it is standard to provide a shorter turnaround time in order to comply with the journal’s resubmission deadlines.

Yes. Please ask when sending your manuscript.

If your work is being funded by a research grant from a university or other publicly financed organization, we appreciate that the payment process may take some time. If paying personally, we respectfully ask that you make a payment within 28 days of receiving the invoice.

We accept payments made by bank transfer. We able to process electronic invoices to receive payments from Universities and other public institutions. Full payment instructions will be included on your invoice.